Shipping policy
Last updated: October 22, 2026
Every Zoi order is packed by hand in Buda, Texas. We wrap each glass bottle with care, so it reaches you the way it left our hands.
Where We Ship
We ship to addresses in all 50 US states, including PO boxes. For now we can't ship to US territories or to APO/FPO/DPO military addresses.
Right now we don't ship outside the US. In Europe, you can order Zoi formulas from our partner Sarah Walker Wellness: https://sarah-walker-wellness.mykajabi.com/store
Processing Time
We pack and ship orders Monday through Friday, except holidays. Orders leave Buda within 1 to 3 business days. We don't offer same-day shipping.
During launches, holidays and big sales, packing can take a day or two longer. We'll let you know if anything is going to take longer than that.
Shipping Rates
- Free shipping on orders of $65 or more. The order total is counted after discounts and before tax.
- Orders under $65 ship for a flat $6.95.
- Every subscription order ships free, every time.
We ship by ground only, with USPS Ground Advantage, which usually arrives 2 to 5 business days after your order ships. We don't offer expedited shipping (Priority, Express or overnight) right now.
Delivery times are the carrier's estimates. They aren't guaranteed, and weather or carrier delays can push them back.
Subscriptions
Subscription orders always ship free. You can choose deliveries every 30, 60 or 90 days. Each renewal is processed on its scheduled date and ships within our usual 1 to 3 business days.
We'll email you a reminder 7 days, 3 days and 24 hours before each renewal. To change your shipping address, skip a delivery, or change your schedule, log in to your account and open Subscriptions. Please make changes at least 24 hours before your next billing date so they apply to that order.
Tracking
When your order ships, we'll email you a tracking link. You can also see your order status any time from your account.
Lost, Stolen or Damaged Packages
Damaged: If a bottle arrives broken or leaking, email us within 7 days of delivery with your order number and a photo of the bottle and the box. We'll send a replacement at no cost.
Lost: If your tracking hasn't moved in 7 business days, or it says "delivered" but you can't find your package, first check with neighbors, your mailroom or your front office. Then email us and we'll open a claim with the carrier. Once the carrier settles the claim, we'll send a replacement or refund your order.
Stolen: Once the carrier marks a package as delivered to the address you gave us, we can't be responsible for it being taken after delivery.
Address Errors
Please check your shipping address at checkout. If you spot a mistake, email us right away. We can change the address any time before your order ships. Once it has shipped, we can't redirect it.
If a package comes back to us because of an incomplete or incorrect address, we'll contact you. We can reship it once you cover the new shipping cost, or refund the products minus the original shipping.
Heat and Cold
Our tinctures are shelf-stable and don't need refrigeration. Short spells of heat or cold in transit are normal. Please bring your package inside soon after it arrives, and store your bottle somewhere cool, dry and out of direct sunlight. If a package has been sitting in freezing weather, let it come to room temperature and give it a gentle shake before use.
Wholesale Orders
Retailers order Zoi wholesale through Faire, and Faire's shipping terms apply to those orders.
Questions
We're a small team and happy to help.
Email: info@zoimedicinals.com
Phone: 512-361-0033, during Zoi Market hours: Mon–Thu 9 AM–7 PM, Fri–Sat 9 AM–10 PM, Sun 9 AM–6 PM (Central)
Zoi Medicinals, 200 N Main St., Buda, TX 78610