Refund policy

Last updated: October 22, 2026

We want every bottle to arrive whole and every order to be right. Here's how returns, replacements and refunds work at Zoi.

Returns

Our formulas are dietary supplements, so for everyone's safety they can't be returned or exchanged once they've shipped, even unopened. Please read the product page, the label and our Build Your Confidence lessons before you order, and email us with any question first. We're happy to help you choose.

Gift cards can't be returned or refunded.

Damaged or Leaking Bottles

If a bottle arrives broken or leaking, email info@zoimedicinals.com within 7 days of delivery with your order number and a photo of the bottle and the box. We'll send a replacement at no cost. If the formula is out of stock, we'll refund it instead.

Wrong or Missing Items

If your order arrives with the wrong formula, or something is missing, email us within 7 days of delivery with your order number and a photo of what you received. We'll send the right item at no cost. We may ask you to send the wrong item back with a prepaid label we provide.

Lost Packages

If your tracking hasn't moved in 7 business days, or it says "delivered" but you can't find your package, first check with neighbors, your mailroom or your front office, then email us. We'll open a claim with the carrier. Once the carrier settles the claim, we'll send a replacement or refund your order. Once a package is marked delivered to the address you gave us, we can't be responsible for it being taken after delivery.

Address Errors

If a package comes back to us because of an incomplete or incorrect address, we'll contact you. We can reship it once you cover the new shipping cost, or refund the products minus the original shipping.

Canceling An Order

Email us right away if you need to cancel. If your order hasn't shipped yet, we'll cancel it and refund you in full. Once it has shipped, it's treated as a normal order and can't be returned.

Subscription Orders

You can skip, pause or cancel your subscription any time from your account, with no fees. Please make changes at least 24 hours before your billing date so they apply to that order. We email a reminder 7 days, 3 days and 24 hours before each renewal. If a renewal has already been charged but hasn't shipped, email us and we'll do our best to catch it. Once a renewal ships, it's covered by the rules above like any other order.

Subscriber reward gifts have no cash value and can't be returned, exchanged or refunded.

Digital Products

Digital guides and downloads (such as the Menstrual Cycle Deep Dive) are final sale once the download link has been sent. If the file is faulty, email us and we'll send a working copy or refund you.

How Refunds Are Paid

Refunds go back to your original payment method. We process them within 3 business days of approving them; your bank or card issuer can take another 5 to 10 business days to show the credit. Shipping charges are refunded only when the problem was ours (a damaged, wrong, missing or lost order).

Wholesale Orders

Retailers who order through Faire are covered by Faire's return and refund terms.

Questions

Email: info@zoimedicinals.com
Phone: 512-361-0033, during Zoi Market hours: Mon–Thu 9 AM–7 PM, Fri–Sat 9 AM–10 PM, Sun 9 AM–6 PM (Central)
Zoi Medicinals, 200 N Main St., Buda, TX 78610